At Tata Communications, we believe in the power of our people. Each role contributes to our collective success and plays a crucial part in shaping the future of telecommunications. As an Assistant Manager – Customer Service Operations, you will be at the forefront of ensuring seamless customer experiences and driving operational excellence.
Tata Communications Careers Opportunities for Graduate Entry Level Fresher role, Tata Communications Jobs Openings in India, Tata Communications Jobs Vacancies in 2024, Tata Communications Recruitment 2024.
Are you ready to take the next step in your career journey? Look no further than Tata Communications With a legacy of excellence and a commitment to innovation, Tata Communications is a global leader in telecommunications and digital solutions.
As we gear up for the year 2024, we are thrilled to announce exciting career opportunities, including the role of Assistant Manager – Customer Service Operations, with an impressive CTC of 12 LPA.
Tata Communications Careers and Graduate Entry Level Opportunities in 2024.
Hiring For Assistant Manager – Customer Service Operations
Job ID:- B3101_2
Location:- Mumbai, India.
Qualification:- Graduate
Experience:- Minimum 4 – 7 years of experience
Job Responsibilities:-
Technical administration or troubleshooting to ensure the efficient functionality of the solution.
Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
Act as a point of escalation for Level-1 customer service analysts
Coordinate with IT teams on escalations, tracking, performance issues, and outages.
Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
Maintain an inventory of the procedures used by the operations team regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
Publish weekly reports and monthly reports on customer service operations activity.
Tata Communications Careers Other knowledge/skills:-
Good knowledge of implementation, installation, integration troubleshooting, and overall functionalities
Experience in troubleshooting platform-related issues, data backup, restoration, retention
Maintains awareness of the latest technologies in the domain
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