Tech Mahindra, a global leader in digital transformation, is paving the way for the future of technology. With a commitment to driving innovation and fostering talent, Tech Mahindra is thrilled to announce fresh career opportunities for aspiring professionals in 2024. Whether you’re passionate about customer support or dedicated to ensuring quality excellence, Tech Mahindra has the perfect role for you.
Careers at Tech Mahindra, Tech Mahindra Careers Opportunities for Graduate Entry Level role, Tech Mahindra Jobs Openings in 2024, Tech Mahindra Jobs Vacancies in 2024, Tech Mahindra Recruitment 2024, Jobs at Tech Mahindra.
At Tech Mahindra, you’ll have the opportunity to work on diverse projects with clients from around the world. Our global presence allows you to gain invaluable exposure to different cultures, industries, and technologies, enriching your professional experience and broadening your horizons.
Associate – Customer Support:
Are you a people person with excellent communication skills? Tech Mahindra is looking for dynamic individuals to join our customer support team. As an Associate in Customer Support, you will play a vital role in delivering exceptional service to our clients while resolving their queries and concerns with professionalism and efficiency.
Associate – Quality:
Do you have a keen eye for detail and a passion for maintaining high standards? Our Associate – Quality role might be the perfect fit for you. Join our quality assurance team and contribute to ensuring that our products and services meet the highest levels of excellence. You will be responsible for analyzing processes, identifying areas for improvement, and implementing quality assurance measures to enhance customer satisfaction.
Tech Mahindra Fresher Careers and Graduate Entry-Level Job Opportunities in February 2024.
Hiring For Associate – Customer Support
Job Id No: 82220
Qualification: BACHELOR’S DEGREE IN ANY STREAM
EXCELLENT COMMUNICATION: AND PROFICIENCY IN GRAMMAR – LATIN AMERICAN SPANISH
Job Description:
1) Identifying and making sense of language patterns. 2) Should be able to identify the patterns & the meaning from the composition of words of the assigned language. 3) Able to identify similarities and differences between various intentions uttered on Virtual Assistant. 4) Good communication skills, and ability to identify the gaps and suggest improvement plans. 5) Deliver excellent performance to achieve and exceed contractual SLA. 6) Ensuring production quality and target KRAs are met. 7) Meet expectations of the process and should be able to sense business requirements. 8) Flexibility in working hours basis the business requirement. 9) Maintaining confidentiality and adhering to company/customer policies.
Skill Set: GREAT LANGUAGE LEVEL OF GERMAN OR SWEDISH OR FINNISH OR NORWEGIAN OR POLISH OR DUTCH OR DANISH AT LEAST 1 YEAR OF WORKING EXPERIENCE IN THE RELATED FIELD IS REQUIRED FOR THIS POSITION.
Job Description:
Conducting inductions for New Hire batches.
Responsible for conducting pre-process and process training for new hires and evaluating their performance based on their competencies.
Training new advisors before they go live, for voice and accent, application and product, and Business Communications.
Maintain attrition and throughput as per process guidelines. Rostering and tracking planned and unplanned leaves.
Resolving and escalating trainee concerns and issues.
Attend client calls for discussions on the performance of advisors, CSAT, Bottom quartile Advisors, Action Plan, Call Calibration, and Weekly dashboard updates.
Taking live interaction 8 Hrs. /Month to ensure they are up to date with ground-level issues.
Provide Direct Customer Support, answer live chats and/or social media from customers to provide quick resolution of issues and questions, or assist a team member.
Posted by 
