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Amazon.com, Inc. is an American multinational technology company focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.
Amazon Virtual Careers Opportunities for Graduate Entry Level Fresher role, Amazon Recruitment 2024, Amazon Jobs Openings for Graduates, Amazon Jobs Vacancies in 2024, Amazon Virtual Jobs in 2024.
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We are working on the future. If you are seeking an iterative fast-paced environment where you can drive innovation, apply state-of-the-art technologies to solve extreme-scale real world challenges, and provide visible benefit to end-users, this is your opportunity.
Amazon Virtual Careers Opportunities for Graduates
IT Support Assoc II(VOTS)[IT] , Virtual Operations Technical Support
Job Description:
Amazon’s IT Support is the first point of contact for technical support service requests. Our IT Support Associate II spends their day fielding incoming chats, calls, and online requests from Amazon Corporate and its subsidiary employees worldwide.
Job Responsibilities:
• Provide basic technical support to Amazon Corporate employees worldwide.
• Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with organizational standards.
• Diagnose and troubleshoot end user computing problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved.
• Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely.
• Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
• Follow all standard operating procedures (SOP) through the effective use of knowledge management.
• Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.
• Assist with activities to triage and escalate any system or network outage to reduce downtime.
• Assist with remote assistance in Teleconferencing systems and AV presentation equipment
Qualification:
• Must read, write, and speak fluently in Italian and English
• Associate in Computer Science or related field or experience equivalent.
• 1+ years of experience in help-desk or desk-side environment
• Experience in Windows, Mac OS environments’
• Strong verbal skills proven ability to communicate with technical and non-technical staff
• Ability to work both independently and within a team environment
• Display a commitment to quality and strong multi-tasking skills
• Able to adapt to fast paced environment.
• Adherence to shift schedules and timeliness are key requirements
• Willingness to work flexible shifts and scheduling, weekends, and holidays
Prefers:
• Must read, write, and speak fluently in Italian and English
• Bachelor’s degree in Computer science or IT related field
• Microsoft MCSE, MCITP Systems Administrator (Active Directory)
• Bachelor’s degree in Computer science or IT related field
For more details to apply, Click here!
Virtual Customer Care Advisor, Remote Customer Care – Amazon Pharmacy – USA
Job Description:
• Virtually assist customers and other advisors over the phone, email, and on the web with
billing/insurance verification, product, or service questions
• Manage both inbound and outbound calls
• Proactively identify solutions to questions you anticipate our customers having in each
interaction
• Take a hands-on approach to resolving every issue, owning it from start to finish or partnering
with pharmacist and pharmacy staff if clinical advisement is necessary
• Provide best-in-class service experience for our customers while working in a fast-paced
environment
• Help answer customer inquiries regarding their insurance and copays, as well as shipping needs
• Provide our customers with technical support when navigating pharmacy.amazon.com
• Serve customers in a timely manner to ensure we are maximizing our relationship with them
• Understand each interaction is about more than solving a single problem, but an opportunity to
build a long-term relationship
• Promote customer privacy and safety by maintaining adherence to the company’s Work From Home policy
Virtual Location – UT
Qualification:
High school diploma or equivalent (must be 18 years of age or older)
6+ months of professional experience working with computer and web-based tools
Experience multitasking with phone and computer skills
Ability to change your schedule frequently (every 3 weeks), with a two-week advance notice
Submit and pass a pre-employment drug test in order to be considered
PREFERRED
1+ year of relevant phone or email customer service experience
Excellent communication skills (spoken and written)
Experience working in a customer service or call center
Experience working in healthcare environment
Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
Demonstrated ability to work as a team member
