Genpact, a global leader in business process management and services, is thrilled to announce its recruitment drive for 2024. If you’re ready to take the next step in your career journey, seize the opportunity to join Genpact as a Process Associate.
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This is your chance to be part of a dynamic and innovative team, making a significant impact in the world of business process solutions.
As a pioneer in digital transformation services, Genpact has consistently pushed the boundaries of what’s possible in the world of business. With a global presence and a commitment to fostering talent, Genpact has become a preferred choice for professionals seeking a challenging and rewarding work environment.
Entry Level Career Opportunities at Genpact For Freshers
We are inviting applications for the role of Process Associate, Customer Service In this role, you will be responsible to Demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities:
Respond to customer queries and customers concerns
Provide support for data collection to enable Recovery of the account for the end user.
Maintain a deep understanding of client processes and policies
Reproduce customer issues and escalate product bugs
Provide excellent customer service to our customers
You should be responsible to exhibit a capacity for critical thinking and analysis.
Responsible to showcase a proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Preferred skills:
Previous experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills
Analytical skills with customer customer-centric approach
Excellent proficiency in written English and with a neutral English accent
You should be able to work on a flexible schedule (including weekend shifts)
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