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Overview
Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make everyday work better for clients — no matter where that work is being done.
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Graduate Entry Level Careers
Engineer I, Product & Systems Engineering – US
Job Description:
Understanding the system from both a customer and development perspective – including both HW and SW.
Act as an interface between the customer/marketing world and the technical development world.
Discovering and validating requirements.
Familiar with current multifunction capabilities.
Defining quantitative measures (e.g., performance and cost criteria).
Assess and Manage project risk.
Integration of system components.
Project Management.
Problem-solving at system and module levels.
Identification and resolution of critical program issues.
Effective communication with peers and ability to multitask and work in a team environment with a “can-do” attitude.
Understanding of Agile software development and Scrum methodologies.
Ability to learn new applications and technologies quickly.
Local and possibly international travel to interact with the rest of the software development team members.
Qualifications:
Bachelor’s or master’s Degree illustrating strong written and oral communication skills as well as project management skills.
Excellent system-level problem-solving and organizational skills.
Should have the “big picture” perspective and be able to look deep enough into a problem without losing focus on the entire system.
Passionate about relentlessly benchmarking and identifying opportunities to improve the capabilities of the device for the customers.
Familiar with Agile and Scrum-based software development processes a plus.
The ability to prioritize and multitask is important for this position.
Ability to work individually and, more importantly, in a group setting.
Ability to work under pressure and time constraints.
For more details to apply, Click here!
Account Executive – US
Job Description:
Prospect for new business opportunities
Set appointments
Discover, assess, and validate client needs
Design and develop solution strategies
Present, demonstrate, and propose offerings
Close, negotiate, and implement contracts
Continue to manage, strategize, refer, and conduct regular business reviews of accounts
Meet or exceed revenue and/or gross profit sales objectives
Stay up to date regarding changes in technology
Qualification:
Bachelor’s degree is preferred but not required
Recent college graduates and career shifters are welcome to apply
Technology sales experience is preferred but not required
Excellent verbal and written communication skills
Strong customer service and rapport-building abilities
Great interpersonal, negotiation, and presentation capabilities
Personal drive and internal motivation toward high achievement
Ability to work effectively in a team-oriented environment
Willingness to take risks and try innovative, new approaches
For more details to apply, Click here!
Billing Specialist – Europe
Job Responsibilities:
Work as a member of the Czech & Slovakia Order to Cash team responsible for customer contracts and related billing activities
Set up new contracts and contract modifications into the SAP system, based on the signed contract received
Ensure all invoices are issued on time based on the billing plan in the contract
Ensure all invoices and credit notes are issued accurately and in line with Xerox and local legal policy
Collection of data for billing from specific groups of customers (via email and phone)
Handling claims and requests from customers
Participate in a culture of continuous improvement to ensure Xerox processes maximize customer satisfaction while operating as efficiently as possible
Respect Xerox policy and procedure, ensuring compliance with Internal Controls and conformance with ethical standards.
Qualifications:
Finance/accounting high school-related graduate
Previous experience with a similar position is an advantage
General knowledge of the billing agenda
Confident user of Microsoft Office applications and may have worked with SAP
Well-organized with excellent attention to detail and the ability to manage workload and prioritize activities according to business needs
Good at problem-solving
Ability to work with minimal to no supervision
Good team player
Able to build relationships and communicate effectively while working with internal and external contacts at all levels
Aware of the importance of customer satisfaction
Czech or Slovak native language
English at A2 (intermediate) level
For more details to apply, Click here!
2nd Line Technical Service Desk Analyst (Client Aligned) – United Kingdom
The Technical Service Desk Analyst will play a crucial role in contributing to and evolving our client’s experience of the overall IT Service, by being the first point of contact for all IT Support-related queries.
Provide level 1 & 2 support for key incidents and issues
Maintain existing ticket details.
Keep the end user up to date on the progress of their ticket.
Perform troubleshooting & root cause analysis documentation.
Proactively look to develop existing solutions to improve resiliency, availability, and performance. Ensure that applications are patched and maintained by the clients & Xerox’s expectations.
Work with the Service Desk Manager to ensure we are delivering the best customer service.
Develop and Maintain Knowledge Base articles.
Quantification:
A high level of understanding of IT and networks.
Knowledge of desktop, server, and printer hardware and their components.
Knowledge of network devices and their roles.
At least two years experience working in a customer-facing IT support environment.
