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Infosys is a global market leader in the areas of business consulting and technology solutions, which was not only recognized as a Europe Top Employer in 2021, but also as a Global Top Employer. As a renowned partner of forward-thinking companies, Infosys helps customers in over 45 countries to stay one step ahead of the competition and innovation trends.
Infosys Careers Opportunities for Graduate Entry Level role, Infosys Jobs Openings in 2024, Infosys Jobs Vacancies in 2024, Infosys Recruitment 2024
Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys Recruitment 2024 Entry Level Careers Opportunities for Graduates 2024
Employee Relations Specialist – India
This opportunity is only for Hyderabad location. Kindly apply only if you in Hyderabad/ are willing to relocate to Hyderabad.
Role – Associate Lead – Employee Relations
Experience range: 1 – 4 years
Qualification – MBA HR
Job Description:
The requirement is for Employee Relations team and the person will be based out of the respective Development Centre.
The involves Engagement initiatives & Cultural, Employee Emergency, Health & wellness, Induction, Policy Deployment and Evaluation, Internal Communication, Employee Counseling.
This role will also involve exposure to Grievance Handling & Disciplinary Investigations and Employee Feedback Mechanism.
The role may involve interaction with local authorities on need basis, hence a understanding of local language would be an added advantage, though not mandated.
Candidates with prior experience in employee relations, conflict resolution, grievance handling will be preferred.
For more details to apply, Click here!
Infosys BPM hiring for Regulatory Reporting – India
Job Description
Experience Level 1-5 years in Regulatory Reporting
The role covers responsibilities for running processes and projects in the daily reporting team, which underpin the internal Regulatory Reporting of the European consolidation group and its regulated subsidiaries.
It will include working primarily with colleagues in London
Oversee that accurate and timely responses are provided for the required regulatory reporting, notifications and, where appropriate, other communications (including one-off requests) to UK and other Regulators and other authorities
Oversee that data is submitted in a timely and accurate manner with appropriate sign off from senior management where required. Escalate issues due to errors or deadlines missed where appropriate.
This involves routine review and engagement with the FCA’s RegData FCA tool, and engaging with the Regulator Engagement Manager or regulator to manage expectations where deadlines are missed or to support the 1LOD with queries.
Co-ordinate the maintenance of Compliance policy, mandate, standard operating procedure documentation ensuring they are kept up to date and are reviewed at least annually by the relevant owners.
Co-ordinate the review, approval and communication on a timely basis of regulatory risk policies, standards, guidelines and procedures to ensure they remain compliant with regulatory requirements
If interested, please share your resume with below details to gulfishan.amreen@infosys.com
Name:
Email & Mobile Number:
Date Of Birth:
Graduation:
Post-Graduation: (If applicable):
Total experience:
Relevant experience:
Current/Previous Company name:
Current CTC:
Expected CTC:
Notice period:
Current location:
For more details to apply, Click here!
Customer Service Representative
Process Associate / Senior Process Associate
Job Description:
In the role of Senior Process Associate you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, agents and third parties.
You will utilize multiple department systems to provide accurate information and will be expected to comprehend and explain life and annuity products.
You will be working in a fast-paced call center environment and during your day-to-day responsibilities, and you’ll maintain a positive and professional demeanor while meeting or exceeding quality and efficiency goals.
Qualifications:
High School Diploma or GED Equivalent.
At least 1 years of experience in the job description below
Preferred
Intermediate level of experience with Microsoft Outlook, Excel, and Word.
Proven track record and experience working in a fast-paced team environment with ability to meet high productivity levels and tight deadlines for service delivery.
Excellent service orientation and work ethic
Must be committed to protecting client and producer confidential information.
Must be able to work independently with minimal direction.
Excellent interpersonal skills, internal and client facing.
Strong analytical, organization and communication skills (written and verbal).
Your responsibilities include but may not be limited to
Manage large amounts of inbound calls in a timely manner
Identify customers’ needs, clarify information, research every issue, and provide solutions
Provides excellent customer service by responding to email and phone requests.
For more details to apply, Click here!
Process Associate
Job Responsibilities:
Answers incoming calls from queue in a professional and courteous manner
Assists internal and external customers via email
Service internal and external customers via customer chat channel
Ensure that customer requests are fulfilled, and questions are answered in an accurate, knowledgeable, and efficient manner
Transfers callers to the appropriate departments
Escalate calls to supervisor as warranted
Enter appropriate comments and notes within policy database
Proactively recommend and upsell appropriate products based upon customer needs or direction from supervisor
Takes a proactive approach to enhance product knowledge when not on a call, including but not exclusive to submitting topics for department knowledge base, studying coverage and procedural documents, and visiting competitor and partner websites
Foster a team environment by creating and maintaining a positive relationship with peers, customers, and business partners
Consistently meet or exceed performance standards outlined in the Customer Service Department career path
Qualifications:
0-6 month of Customer Service experience required
High school diploma or GED required
Preferred:
Fully bilingual (Spanish and English)
Prior experience working in a call center environment is a plus
Excellent verbal and written communication
High Level of interpersonal skills,including active listening and understanding
Work on tight deadlines and service levels
Ability to interact with customers in a professional manner while having an upbeat and friendly demeanor
Excellent computer skills including experience with Microsoft Office products
Ability to work independently at a quick pace and with a high degree of accuracy
