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Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.
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Wipro is a multinational corporation that provides information technology, consultant, and business process services. It is one of the leading Big Tech companies. Wipro’s capabilities range across cloud computing, computer security, digital transformation, artificial intelligence, robotics, data analytics, and other technology consulting services to customers in 167 countries.
A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability, and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
Wipro Walk-In Interview on 16th July 2024
Walk-in Drive Interview for Customer Service Representative at WIPRO.
( FRESHERS & EXPERIENCED)
Walk-In Interview on 16th July 2024
Time: 10:30 am – 1:00 pm
Venue:
Building 2, Candor Techspace,
IT/ITES, SEZ, Tikri, Sector 48, Gurgaon – 122001
Work Experience:- 0-30 Months
Job Family:- Customer Service Representative
Job Description:
Ensure timely and accurate service delivery at defined productivity levels.
Build client and domain
knowledge to be able to deliver resolution in the first conversation.
Ensure adherence to the client
Service Level Agreements (SLAs) like customer satisfaction, service level, handling time, and customer effort.
Maintain internal and client-level delivery quality on calls,
and knowledge to be able to deliver resolution in the first conversation.
Ensure adherence to the client
Service Level Agreements (SLAs) like customer satisfaction, service level, handling time, and customer effort.
Maintain internal and client-level delivery quality on calls, chats, and email conversations.
Adhere to customer service attendance and accountability policies.
Execute issue/query resolution and ensure proper documentation and follow-up.
Identify, share, and support operational improvements.
Qualification:
Education Skills:- Graduates in B.Com, B.A,
BCA, BBA, BHM, BSc (except B.Sc. IT, Stats, Math Hons. and Eco. Hons.)
Full-time MBA, BE, and B. Tech graduates should have a minimum 6 months of BPO experience.
Relevant Experience: Excellent communication skills.
Work Location:- Gurgaon
NOTE:- Mandate to carry hard copy of resume, your original ID Card (Aadhaar and PAN), and final (Double) vaccination certificate.
